Purchase & Return's Policy

Return & Refund Policy


Thanks for shopping at brokenempire.bigcartel.com.


If you are not entirely satisfied with your purchase, we're here to help.


Right to Cancel

You have 14 (fourteen) calendar days to cancel an order for goods starting from the moment you place your order and ending the day you receive your goods. 


If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.


This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.



You have 14 (fourteen) calendar days to return an item from the date you received it.


To be eligible for a return, your item must be unused and in the same condition that you received it.


Your item must be in the original packaging.


Your item needs to have the email receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card (or original method of payment).


You will receive the credit within a certain amount of days, depending on your card issuer's policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless item is deemed to be faulty where shipping will be refunded up to a value of £4.00 GPB.


If you receive a refund due to your goods being faulty, the cost of return shipping will be added to your refund.



If you have purchased a ticket, you are not entitled to cancel your purchase.


Any ticket you purchase from us remains the property of the Event Partner and is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will be refunded the sale price of the ticket which has been withdrawn or for which access was refused (including the relevant per ticket service charge but excluding the per order handling fee).


Policies set by our Event Partners, may prohibit us from issuing replacement tickets for any lost, stolen, damaged or destroyed tickets.


When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. Please note that direct sunlight or heat can sometimes damage tickets.


It is your responsibility to check your tickets; mistakes cannot always be rectified.


Tickets may be sold subject to certain restrictions on entry or use, such as a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.


You may not resell or transfer your tickets if prohibited by law.


It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that you will be informed of such cancellation before the date of the event.


Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the relevant per ticket service charge but excluding the per order handling fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.


Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Neither we nor the Event Partner(s) shall be liable to you for any loss of enjoyment or wasted expenditure.


The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.


You and other ticket holders consent to filming and sound recording as members of the audience.


Prolonged exposure to noise may damage your hearing.


Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.


If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you at the conclusion of placing the order.



Contact Us

If you have any questions on how to return your item to us, or would like to request a copy of this policy please contact us by emailing – sales.brokenempireuk@gmail.com.